Lead Times
All orders received at Nature’s Parlour will be dispatched the next working day at the very latest. 

UK orders will be delivered at a flat rate of £3.95 per order (2-5 days) or £5.95 (next day). This means that it is more cost effective to buy all your items in one purchase than to buy over multiple transactions.

Please note that delivery to the Scottish Highlands and offshore Islands may take slightly longer than standard mainland deliveries, and next day delivery cannot be guaranteed.

Accepting Delivery
Your parcel will require a signature on delivery for your security. Should you be unavailable to accept delivery, you will receive a card from one of our carriers, which will give full instructions as to rearranging the delivery or collecting the parcel.

International Shipping
Shipping to all European countries is charged at £8.50. Shipping on international orders to non-European countries is charged at £15.00 or as per quote.

You may be required to pay import duties and taxes in certain countries. We recommend that, before ordering, you obtain details of these charges from Customs & Excise in the country the goods are being dispatched to.

Returns Policy

If you should receive an incorrect item from us, or a product that has been damaged in transit, please contact us either by telephone or in writing within seven days of receiving the goods.  We will refund or replace at no extra cost to you.  Before returning the goods to us, please wait until we have given you a returns authorisation number. 

The product must then be returned to us within seven working days after you have received your returns authorisation number. We strongly advise that you retain proof of posting as we cannot replace or refund without having first received the damaged/incorrect product.  The cost of your postage will also be refunded. 

We will replace any goods lost in transit, at no extra cost, providing you notify us by telephone or in writing within 7 working days of placing your order.